Shipping/Download Policies

 Shipping Policy

At I Can Crochet That, LLC, we understand that you're eager to receive your digital products. But don't worry about shipping times — all our products are digital and delivered instantly, so you can get started right away.

Here's what you need to know about our 'shipping' policy:

Digital Delivery

All of our products are digital goods. That means you won't receive a physical product, and there's no waiting time for shipping. As soon as you make your purchase, we'll deliver your product directly to your inbox or through a download link, depending on the type of product.

Accessing Your Digital Products

1. **Email Delivery**: Once you've completed your purchase, you'll receive an email with the necessary links to access your product. Please ensure you provide a valid email address during checkout.

2. **Download Links**: If the product is available for direct download, a link will be sent to you via email. This link will direct you to a secure page where you can download your product.

Delivery Time

Your digital products will be delivered immediately upon successful payment. If you do not receive your product within an hour of purchase, please check your spam folder. If you still have not received your product, please contact us at julie@ICanCrochetThat.com.

Failed Delivery

If there is any issue with your product delivery, such as not receiving your product within an hour, or receiving a broken link, please contact us immediately at julie@ICanCrochetThat.com. We will investigate the issue and work to resolve it as quickly as possible.

Order Verification

In order to protect our customers and I Can Crochet That from fraudulent transactions, all orders may be subject to verification before they are processed. This might result in a slight delay but is necessary to ensure the safety and satisfaction of our customers.

Refund Policy

As our products are digital, they cannot be "returned". However, we do have a refund policy in place if the digital product is not as described or if there is a significant issue with it. 

Remember, your satisfaction is our priority. If you have any issues, please don't hesitate to reach out to our support team.

Thank you for choosing I Can Crochet That for your digital crochet patterns.

- Julie & Hannah